Refund policy

At Trouva, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return within 7 days of delivery.

Eligibility

• The product must be unused and in its original condition and packaging.
• A photo/video of the product may be required for verification.
• Products damaged due to misuse or improper handling may not be eligible for a refund.
• Certain products may be non-returnable due to hygiene or safety reasons.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method, subject to applicable processing times.

If you receive a wrong, damaged, or defective product, please contact us as soon as possible.